Axelos, the organization that owns ITIL, released ITIL 4 in 2019. Unlike previous updates (such as the jump from ITIL v3 to ITIL 2011), ITIL 4 represented a massive fundamental shift. It moved away from rigid, linear processes and adopted modern, agile practices like the Service Value System (SVS) and the Four Dimensions of Service Management.
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If you are looking for a summary to prepare, here are the core shifts from ITIL 4: Axelos, the organization that owns ITIL, released ITIL
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: A new primary focus on the quality of the end-user's digital interaction. 3. The 5 Pillars of the Service Lifecycle