| Issue | Portal Solution | | :--- | :--- | | "I don't have time during my shift." | (under 10 min) + mobile-responsive design for commute/breaks. | | "The video keeps buffering." | Offline mode – download module on Wi-Fi, complete later, sync when online. | | "I passed the test but my certificate isn't showing." | Auto-ticket creation to IT Service Desk from within the module. | | "The content is too generic for my role (e.g., ramp agent)." | Role-based filtering using the employee’s position code from HR. |
For technical issues or course inquiries, Globalia employees should contact their subsidiary’s training department or the internal IT support ticketing system. globalia portal empleados formacion
Globalia has invested in mobile responsiveness. While there is not always a dedicated "App" for all subsidiaries, the Portal Empleados is accessible via mobile browser. | Issue | Portal Solution | | :---