If you have a compatible smartphone, you can replace your physical device instantly:
But what happens when that padlock breaks, gets lost, or runs out of battery?
Here's a step-by-step overview:
If your current secure key is lost, damaged, or the battery is dying, you can secure a replacement through several channels:
They handed her the new device in a box the size of a paperback. It looked, at first glance, like an old calculator reinvented by minimalist designers: no logo, a small screen that winked awake when she pressed a button. The attendant explained—gentle, rehearsed—how this one used an “adaptive cryptographic seed” and a one-time touch to sync to her account. She smiled and nodded, the technical explanation keeping its distance like a foreign city she’d never visit.
If a customer loses or has their Secure Key token stolen, they can contact HSBC's customer support to request a replacement.
Contact us by phone to request more information:
