: By default, the software uses TCP/UDP port 32075 . Technicians may need to configure port forwarding on their router or use services like ngrok to bypass firewalls.
: Features a straightforward UI where customers only need to enter the technician's IP address or hostname to connect. : By default, the software uses TCP/UDP port 32075
Support & feedback
Solution: This occasionally happens on Windows Server OS or heavily locked-down corporate PCs. Reboot the customer’s machine with the USB device already plugged in. Launch the module after login. : By default