If you encounter any issues while activating or using your HSBC Secure Key, here are some troubleshooting tips:
: Turn on your device by holding the green button. Enter the SMS code when prompted, then create and confirm a personal PIN on the device itself. Comparison: Digital vs. Physical Secure Key Secure Key FAQs | Ways to Bank - HSBC Expat hsbc activate new secure key better
Activation methods differ slightly depending on whether you are using a mobile app (Digital) or the small calculator-like device (Physical). 1. Activating the Digital Secure Key (Recommended) If you encounter any issues while activating or
No more "tricky" button sequences for specific transactions; the app handles the complexity. Eco-Friendly: Physical Secure Key Secure Key FAQs | Ways
: Enter the activation code sent via SMS to your registered phone number. Create Device PIN
Sometimes, the online menu is hidden. To activate your new Secure Key better, try these alternative routes: